{"id":34573,"date":"2024-11-29T08:25:53","date_gmt":"2024-11-29T07:25:53","guid":{"rendered":"https:\/\/grupobidea.demosbluefish.es\/faq-items\/4-is-there-a-complaints-and-claims-procedure\/"},"modified":"2026-03-31T15:06:45","modified_gmt":"2026-03-31T13:06:45","slug":"4-is-there-a-complaints-and-claims-procedure","status":"publish","type":"avada_faq","link":"https:\/\/grupobidea.demosbluefish.es\/en\/faq-items\/4-is-there-a-complaints-and-claims-procedure\/","title":{"rendered":"4. IS THERE A COMPLAINTS AND CLAIMS PROCEDURE?\u201d"},"content":{"rendered":"\n<p>BIDEA LAB, SLU has a procedure for handling complaints and claims related to potential non\u2011conforming work, which we can make available to you upon request. In any case, you may submit your request by sending an email to <strong>info@grupobidea.com<\/strong>. <\/p>\n\n<p>Please remember: <strong>You must clearly describe the reason for your request and indicate the number of the affected report.<\/strong><\/p>\n\n<p>We will immediately acknowledge receipt of your request, and our technical team will open an investigation process. Within no more than 24\u201348 hours, we will contact you with a response to your request.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>BIDEA LAB, SLU has a procedure for handling complaints and  [&#8230;]<\/p>\n","protected":false},"author":4,"featured_media":0,"menu_order":18,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[116],"class_list":["post-34573","avada_faq","type-avada_faq","status-publish","format-standard","hentry","faq_category-inspection-reports"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>4. IS THERE A COMPLAINTS AND CLAIMS PROCEDURE?\u201d - Grupo Bidea<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/grupobidea.demosbluefish.es\/en\/faq-items\/4-is-there-a-complaints-and-claims-procedure\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"4. 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