If, despite the notice described in point 4, the client decides to request the return of the samples, this must be notified in writing at the time of confirming BIDEA LAB, SLU’s offer.
The preparation of the samples for their return is subject to a fee of 20 euros (verification, order preparation, transfer to the collection area, and preparation of the related documentation and traceability).
If the client notifies BIDEA LAB, SLU that they wish the test samples to be returned, the laboratory will update its offer accordingly.
In this case, the client must collect the samples within a maximum period of seven (7) calendar days from the date of delivery of the inspection reports, under EXW conditions, with all packaging, transport, and risk costs borne by the client. The external packaging provided by the client will be reused for this purpose.
