FAQ

Training, Auditing, Consulting

  • These General Terms and Conditions of Sale, Privacy Policy and Data Processing (hereinafter, the ‘GTC’) govern all sales, services and activities offered by BIDEA ITC S.L.U. (hereinafter, ‘BIDEA’) to industrial organizations (hereinafter, the ‘CLIENT’) and to natural persons associated with such organizations (hereinafter, the ‘Users’).

    BIDEA provides its services exclusively to industrial companies and their employees. Services will not be offered to natural or legal persons whose activity competes, directly or indirectly, with that of BIDEA.

    The contracting or participation in BIDEA’s services implies the User’s explicit acceptance of these GTC, as well as the acknowledgement of their understanding and the User’s legal capacity to assume the obligations contained herein.

    • Open Training: Training scheduled in BIDEA’s course calendar, in which a CLIENT may enroll up to 5 employees.
    • In‑Company Training: Exclusive training for a CLIENT, with a minimum of 6 enrolled employees. BIDEA undertakes not to offer other services on the agreed delivery dates..
    • Client: Industrial company that contracts and pays for BIDEA’s services, as well as the representative acting on its behalf.
    • User: Employee, candidate, participant, admitted participant, former participant, or any person who receives services from BIDEA through the CLIENT.

  • BIDEA ITC offers training services (face-to-face and live-online), consulting, auditing, and specialized technical assistance.

  • Sections 4.1 to 4.7 contain the specific terms of sale related to BIDEA’s training service.

  • Since, in the case of open training, courses have limited seats and the confirmation of a seat prevents BIDEA from commercializing that seat; and since, in the case of in‑company training, the confirmation of dedicated delivery dates prevents BIDEA from commercializing those dates, the open training service will be considered firmly confirmed at the moment BIDEA sends the enrolment documentation confirming the seat, or at the moment the dates for a dedicated in‑company training service are blocked and confirmed.
    From that moment onward, any total or partial cancellation of the confirmed service shall be governed by the cancellation policy (section 4.6).

  • The applicable rates will be those in force at the time of contracting. For on‑site training, additional costs for travel, accommodation and subsistence, as well as printing costs for materials, will be included in the offer. All amounts are subject to the corresponding VAT. Payment is made by bank transfer.

    • If BIDEA is an approved supplier of the contracting organization, the client may benefit from a 30‑day payment term provided that BIDEA receives a formal purchase order. The full purchase order document must be sent to BIDEA at least 4 days before the start of the training. Signed offers or purchase order numbers sent by email are not accepted.
    • In any other circumstance (first transaction, outstanding or past‑due balances, invoicing through third parties, etc.), payment must be made in advance. The BIDEA invoice must be paid at least 4 days before the start of the training.

    Failure to send a purchase order or failure to pay the service invoice within the established terms will be considered a cancellation without prior notice and will be governed by the terms established in section 4.6.

    • Accreditation Certificates: Issued upon passing all required exams.
    • Qualification Certificates: Issued upon passing the knowledge test and attending at least 75% of the instructional hours.
    • Certificates of Attendance: Issued when no final knowledge test is required, when the minimum attendance is not met, or when the knowledge test is not passed.

    Certificates are issued once all payment obligations have been fulfilled.

    • Accreditation Exams:
      • If the qualification training completed allows access to an accreditation exam, the exam must be taken—provided that the applicable access requirements are met—within a maximum period of 12 months from the date on which the qualification was carried out (subject to examination fee). After this period, the initial qualification training must be repeated.
      • If the participant takes the exam within the established period but does not pass, the exam may be retaken up to two times within the year following the first failed attempt (subject to examination fee and compliance with the access requirements in force).
      • Passing an exam results in the issuance of an Accreditation Certificate.
      • Failing an exam does not result in the issuance of any certificate.
    • Knowledge Tests:
      • Passing a knowledge test results in the issuance of a Qualification Certificate.
      • Failing a knowledge test results in the issuance of a Certificate of Attendance.
      • Attending less than 75% of teaching hours results in a Certificate of Attendance.
      • A failed knowledge test may be retaken up to two times within a period of 6 weeks from the date of the first failed test (subject to a €70 retake fee).
      • Training that does not include a knowledge test results in a Certificate of Attendance.

     

  • In order to ensure BIDEA’s ongoing commitment to environmental protection, carbon footprint reduction, and the increasing sustainability of its activities, from 1 June 2025 all course materials will be provided in digital format, regardless of whether the training is delivered on‑site or virtually.

    In the case of on‑site training, participants may attend the class with their laptop.

    Legal Notice on the Use of BIDEA and VDA Training Materials

    The training materials developed by BIDEA are protected under the Spanish Intellectual Property Law (Royal Legislative Decree 1/1996 of 12 April). Likewise, VDA materials are subject to restricted usage rights granted by the German Association of the Automotive Industry. In both cases, their use is limited to authorised training contexts and under the corresponding licence. Any improper use, unauthorised disclosure, or partial or total reproduction of these materials may result in legal action, including claims for damages.

    Likewise, the improper use of these materials for commercial purposes or to obtain a competitive advantage may be considered unfair competition, particularly when such use takes place in the marketplace and for competitive purposes, and when it breaches the principles of good faith (Law 3/1991 on Unfair Competition).

     

  • The service is confirmed as set out in section 4.1. For any cancellation, please take into account the following:

    • Open Training:
      • The service is considered confirmed once BIDEA sends the enrolment or service agreement.
      • Notice up to 15 days before the training: no charge.
      • Participant substitution by another employee up to 1 day before the training: no charge.
      • Notice given less than 15 days before the start of the training: 100% of the fee.
      • Failure to attend a training session, failure to pay an advance invoice, or failure to send the purchase order: 100% of the fee.
      • Cancellation or transfer of participants to another session: no charge, provided that it is due to unforeseen supervening circumstances listed as paid leave under the Spanish Workers’ Statute (Estatuto de los Trabajadores) and justified in writing by sending an email to info@grupobidea.com with the corresponding evidence attached.
    • In‑Company Training:
      • The service is considered confirmed once BIDEA blocks the delivery dates exclusively for your organization, thereby waiving the provision of any other services during that period.
      • Total or partial cancellations with at least 5 weeks’ notice: no charge.
      • Total or partial cancellations with less than 5 weeks’ notice: 100% of the fee.
    • Cancellation for reasons attributable to BIDEA:
      • If cancellation occurs due to reasons attributable to BIDEA, the client will be notified as soon as BIDEA becomes aware of the situation. In such a case, the service may be rescheduled by mutual agreement or cancelled if that is the client’s preference. BIDEA will fully refund any payments received, with no possibility of any other type of compensation. The reimbursement will be made according to the same due date on which the client made the payment.

     

  • BIDEA does not process training subsidies; however, once the participant is registered, BIDEA will provide all the necessary documentation to support the client in the process.
    The client is required to inform BIDEA of the training action number and group at least 48 hours before the start of the training.

    Since the documentation and record‑keeping obligations of the training centre vary depending on whether the training is subsidized or not, if BIDEA is not aware that the client has submitted the declaration, the training will be considered as non‑subsidized. For technical reasons, it is not possible to modify training records retrospectively.

     

  • Sections 5.1 and 5.2 contain the specific terms of sale for auditing and technical consultancy services.

  • Each service will begin with a formal offer, which must be expressly accepted by the client through a purchase order (with a maximum validity of 30 days) or advance payment of the proforma invoice that will be issued

    The minimum billing unit will be one full working day.

    Travel and subsistence expenses for personnel will be included in BIDEA’s offer.

    The delivery of the final report will mark the completion of the service. The time dedicated to preparing the report will be included in the offer. All information provided by the client will be treated with strict confidentiality.

    The service will be considered firmly confirmed once BIDEA blocks the dates exclusively for the contracting organization. From that moment on, those dates will not be offered to third parties, with BIDEA expressly waiving the provision of other services during that period.

    Cancellation Policy:

    • Cancellation by the client: Any cancellation will be subject to a charge of 100% of the agreed amount, unless notice is given at least 5 weeks in advance.
    • Cancellation by BIDEA: In the event of cancellation for reasons attributable to BIDEA, a full refund of the payments received will be issued, with no possibility of any other type of compensation. The reimbursement will be made in accordance with the same due date on which the client made the payment.

  • BIDEA and its consulting team are not responsible for the accuracy of the data provided by the client nor for the decisions the client makes in relation to the services offered by BIDEA.
    The client releases BIDEA from all liability, including but not limited to indirect damages, loss of revenue, loss of profit, downtime, additional costs, and third‑party claims, and waives any type of compensation of any nature.

  • The client and BIDEA undertake to maintain the confidentiality of all information and documentation provided in relation to any service, and not to disclose it to third parties without the prior written consent of the other party.
    This confidentiality obligation shall remain in force even after the completion of the service..

  • In compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (“LOPDGDD”), BIDEA ITC S.L.U. (hereinafter, “BIDEA”) informs its users about how their personal data are collected, used, and protected. This policy applies to all individuals with whom BIDEA interacts: clients, users of our platforms or applications (web or mobile), suppliers, users participating in training activities, visitors to our website and social media, among others (hereinafter, the ‘Users’). Sections 7.1 to 7.6 explain what data we collect, for what purposes we process them, and what rights you have regarding your information.

    • BIDEA ITC S.L.U.
    • Adress: C/ Mejía Lequerica 8, 08028 Barcelona
    • Tax ID: B65572950.
    • Contact email: info@grupobidea.com

  • We collect personal data that are provided directly to us by the client or the participating user, or that are provided to us through the company contracting our services (the client), in which the participating user is employed, with the understanding that such company has the proper authorization from the data subject for the transfer of said personal data. However, we decline all responsibility if the client company has not duly obtained the necessary consent or legal basis from the data subject in situations such as:

    • When completing web or physical forms
    • When registering on our platforms or contracting our services.
    • When participating in training activities or events.
    • When browsing our website, through cookies and similar technologies.

    Types of data collected:

    • Identification data: name, surname(s), ID/Tax ID, email, telephone number, signature, date of birth.
    • Academic and professional data: qualifications, grades, professional experience, documentation required to assess the suitability of the training profile.

    Categories of users whose data we process:

      • Users of the website, platforms, and social networks.
      • Job candidates.
      • Participants in training programs (at any stage: candidates, admitted participants, attendees, and alumni).
      • Clients, collaborators, and suppliers.

     

     

  • Website and platform users:

    • Purpose: To manage information requests, registrations, inquiries, contracting and use of online functionalities
    • Legal basis: Performance of a contractual or pre‑contractual relationship.
    • Retention: For the duration of the relationship and subsequently for the applicable legal retention period.

    Job applicants:

    • Purpose: To manage job applications and participation in recruitment processes.
    • Legal basis: Implicit consent when submitting the résumé.
    • Retention: Up to one year after the recruitment process has concluded.

    Training participants:

    • Purpose: Management of the admission process, enrolment, delivery of training programs, communication of services, and management of alumni relationships.
    • Legal basis: Contractual performance, legitimate interest and user consent.
    • Retention: For the duration of the relationship and for the subsequent legal retention periods.

    Survey and form analysis:

    • Purpose: Service improvement.
    • Legal basis: Legitimate interest and user consent.
    • Retention: Until consent is withdrawn.

    Clients, suppliers and partners:

    • Purpose: Contract performance, activity planning and administrative management.
    • Legal basis: Contractual performance.
    • Retention: For the duration of the relationship and in accordance with applicable regulations.

    Informational and commercial communications:

    • Purpose: To send information on BIDEA’s services, activities, updates and events.
    • Legal basis: User consent or legitimate interest (existing contractual relationship).
    • Retention: Until consent is withdrawn.

    Social networks:

    • Purpose: To manage interaction with users on social media.
    • Legal basis: Implicit consent through interaction.
    • Retention: For as long as BIDEA’s profile remains active.

    • Personal data are not transferred to third parties except when the training program is carried out in collaboration with external partners, such as VDA QMC (Germany) or AIAG‑TOPQM, for the issuance of certificates, which the client and the participating user accept and consent to when registering for any training conducted with these BIDEA partners.
    • Personal data may also be accessed when a BIDEA service provider requires access to the data.

    In all such cases, BIDEA has data processing agreements in place to ensure regulatory compliance.

  • We apply technical and organizational measures to protect personal data against unauthorized access, alteration, loss, or destruction. Access to certain platforms or services may require prior registration. The User is responsible for the accuracy of the data provided and for the use of their credentials. In case of any suspicion of misuse, a notification must be sent to info@grupobidea.com

     

  • You may exercise the following rights regarding your data: Access, Rectification, Erasure, Restriction of processing, Data Portability, and Objection. To do so, you must send an email to info@grupobidea.com indicating the right you wish to exercise and attaching documentation proving your identity. You may also withdraw your consent at any time.
    If you believe that your request has not been properly addressed, you may lodge a complaint with the competent data protection authority

  • All material made available to the User and, in general, to any interested party by BIDEA during the course of the contracted service does not grant any right of use. BIDEA prohibits the copying, publication, or distribution of any content, as well as its use outside the scope of the contracted service. Any fraudulent use of the content will be considered an infringement.

  • If any provision of these General Terms and Conditions of Sale is declared invalid or unenforceable for any reason, the remaining provisions shall remain valid and enforceable. The invalidity or unenforceability of any provision shall not affect the validity of the remaining provisions.

  • These general terms and conditions of sale constitute the entire agreement between the parties with respect to BIDEA’s services and replace any other prior agreement, understanding, or communication, whether oral or written.

  • The customer may submit any complaints or claims related to the purchased service via info@grupobidea.com. BIDEA undertakes to address and resolve such complaints as promptly as possible.

    All notifications between the parties must be made in writing and sent to the addresses indicated in the contract. Notifications shall be deemed received once their receipt has been confirmed by the recipient.

     

  • These terms and conditions, as well as any legal relationship arising from their application or interpretation, shall be governed by Spanish law. The parties submit to the courts and tribunals of Barcelona (Spain), expressly waiving any other jurisdiction that may apply.

  • This document replaces all previous documents containing such terms and conditions and may be subject to changes at any time. The latest valid version will always be published on BIDEA’s website.

  • Please contact BIDEA at info@grupobidea.com

  • From three months before and up to three months after the validity date of your current accreditation

    1. The auditor must provide a copy of their valid VDA 6.3:2023 Auditor accreditation.
    2. The auditor must provide evidence of having performed at least ten audits, totaling a minimum of 20 audit days, within the last five years in the role of lead auditor.
    3. It is likely that VDA QMC will establish an additional requirement for this procedure. Since the first VDA 6.3:2023 auditor renewals will not occur until 2028 (that is, five years after accreditation), this requirement has not yet been defined. If you obtained your accreditation through BIDEA, we will inform you by email as soon as this information becomes available.
    4. The auditor must complete a renewal application form that BIDEA will provide by email upon request (please contact us at info@grupobidea.com) and pay the administrative fee of €165.

  • Please contact BIDEA by sending an email to info@grupobidea.com, and we will send you the application form. It is not possible to process the renewal of your credentials without your formal request and the corresponding attachments.

     

     

     

  • If the renewal application deadline has passed, you will be required to retake the initial qualification examination, provided that your certificate corresponds to the most recent version of the standard. In other cases, you will need to repeat the full training, qualification, and accreditation pathway.

    1. The auditor must complete, sign, and send to info@grupobidea.com the renewal application form available at this link: 255_Application_Extension
    2. The auditor must provide a copy of their valid IATF 16949 Auditor accreditation issued by VDA QMC.
    3. The auditor must provide evidence of having performed at least three IATF 16949 audits in the past three years as lead auditor, or alternatively, attend the ID 240 training – Workshop for Accredited IATF 16949 Auditors.
    4. The auditor must take and pass the ID 255 requalification examination, consisting of an audit simulation with special emphasis on the Sanctioned Interpretations (SI) and FAQs.

Testing Laboratory

  • The scope of supply of BIDEA LAB, SLU is strictly limited to analyzing the existing condition of the sample as received at the time of inspection.

    The scope of the laboratory’s supply ends with the execution and delivery of the report.
    BIDEA LAB, SLU will not comment on results, make value judgments, or issue opinions regarding the test results.

  • If part of the inspection activities depends on an activity not covered by the scope of accreditation, such activities will also fall outside the scope of accreditation and will be identified with a #) in the report.

    If the extraction method is not covered by the laboratory’s scope of accreditation, the entire report will fall outside the scope of accreditation

    BIDEA LAB, SLU is not responsible for the information and data provided by the client for the performance of the inspection. The data supplied by the client are outside the scope of accreditation, as are any results derived from calculations carried out using such data

    The acceptance criteria for test conformity will be applied according to document IT‑LAB04, available at this web page.

    The test reports and their results refer exclusively to the test item delivered at the time of inspection.

    The client is strictly prohibited from making any statements, whether on products, labels, or documentation associated with a product, that could lead to the assumption that the results obtained by the laboratory for the tested item are applicable to a batch, model, order, series, etc.

    The reports sent to the client are considered originals. A copy of them will be archived at BIDEA LAB, SLU for a period of 5 years. The total or partial reproduction of BIDEA LAB, SLU test reports is prohibited.

  • It is the sole responsibility of the client to deliver to BIDEA LAB, SLU the samples to be tested in perfect condition, preserved in a manner that prevents contamination for subsequent analysis, and in a quantity adequate for performing the test. The samples must arrive at the laboratory properly identified.
    BIDEA LAB, SLU reserves the right to reject samples if they are not received in suitable condition for analysis and/or testing, and may, at the laboratory’s discretion, return or dispose of them, with all associated costs borne by the client.

  • Test samples may become damaged or deteriorate during testing, storage, or transport, and must be considered as scrap once the inspection has been completed. Test samples are not subjected to any post‑treatment process.

    In general, in the post‑inspection phase, the laboratory will proceed as described in point five (5).
    Exceptionally, if despite this notice the client requests the return of the inspected samples, the laboratory will proceed as described in point six (6). By requesting the return of the samples, the client releases the laboratory from all responsibility for any damage the samples may suffer and for any subsequent use made of them.

  • Under normal conditions, the cost of destroying laboratory samples (*) is included in the sale prices, and BIDEA LAB, SLU will proceed with their destruction immediately once the inspection has been completed, being exempt from any liability arising from this action. (*) If the disposal of the inspection samples entails an extraordinary cost for the laboratory, such costs will be specified in the BIDEA LAB, SLU price offer. These costs are calculated based on three criteria:
    1. If the sample is composed of more than one type of material
    2. If the dimensions of the sample exceed [mm] 100 × 150 × 150
    3. If the sample exceeds 5 kg.
    The extraction filters are retained for a period of 3 months from the date of the test report as part of the laboratory’s quality assurance measures, after which the laboratory proceeds with their destruction and is exempt from any liability arising from this action.

  • If, despite the notice described in point 4, the client decides to request the return of the samples, this must be notified in writing at the time of confirming BIDEA LAB, SLU’s offer.
    The preparation of the samples for their return is subject to a fee of 20 euros (verification, order preparation, transfer to the collection area, and preparation of the related documentation and traceability).
    If the client notifies BIDEA LAB, SLU that they wish the test samples to be returned, the laboratory will update its offer accordingly.

    In this case, the client must collect the samples within a maximum period of seven (7) calendar days from the date of delivery of the inspection reports, under EXW conditions, with all packaging, transport, and risk costs borne by the client. The external packaging provided by the client will be reused for this purpose.

  • The samples must arrive at the laboratory properly packaged and identified.
    BIDEA LAB, SLU reserves the right to reject samples if they are not received in perfect condition for analysis and/or testing, and may, at the laboratory’s discretion, return or dispose of them, with all associated costs charged to the client. Additional information can be downloaded at the following file

  • The quoted prices are always subject to confirmation and are not binding until a written purchase order has been confirmed. All prices indicated are EXW (ex‑works), without packaging, and are subject to the applicable VAT. If the contamination load of the sample to be tested is such that it saturates the testing equipment, a cleaning surcharge of 1,000 euros will be applied for loss of capacity, in addition to the amount of the purchase order.

  • The execution period for the analytical services to be carried out by BIDEA LAB, SLU will be approximately seven to ten business days after receipt of both the purchase order and the samples (both conditions are required for services to begin). If BIDEA LAB, SLU anticipates a delay with respect to the standard timeframes, the client will be duly informed.

  • The payment term for BIDEA LAB, SLU is 30 days from the invoice date, issued after the delivery of the inspection reports. BIDEA LAB, SLU only accepts payments by bank transfer to the account number indicated on the invoices. All bank charges, discounts, or other costs shall be borne by the client. All costs arising from the return of invoices or any other bank charges resulting from non‑payment by the client on the agreed due date shall be borne by the client, regardless of the reason for the non‑payment.

     

  • BIDEA LAB, SLU will be responsible, through legally enforceable commitments, for managing all information obtained or created during the performance of laboratory activities.

    BIDEA LAB, SLU will inform the client in advance of any information it intends to place in the public domain.

    Except for information made public by the client or when agreed between BIDEA LAB, SLU and the client (for example, for the purpose of responding to complaints), all other information shall be considered the property of the client and will be treated as confidential.

    When BIDEA LAB, SLU is required by law or authorized by contractual arrangements to disclose confidential information, the client or the affected party will be notified, unless prohibited by law.

    If BIDEA LAB, SLU receives information about the client from sources other than the client itself (for example, in the context of a complaint or from a regulatory authority), such information will also be considered confidential. Furthermore, BIDEA LAB, SLU will maintain the confidentiality of the source of that information and will not disclose it to the client unless the source expressly authorizes it.

    Personnel, including committee members, contractors, external body personnel, or individuals acting on behalf of BIDEA LAB, SLU, shall maintain the confidentiality of all information obtained or created during the performance of BIDEA LAB, SLU activities, unless otherwise required by law.

  • To initiate any of the contracted services, it is necessary to send BIDEA LAB, SLU the formal and explicit acceptance of its offer, confirmed by a purchase order or advance payment.
    The client is responsible for issuing the purchase order in favor of BIDEA LAB, SLU for the service they wish to contract prior to the start of the service.
    The client is responsible for paying BIDEA LAB, SLU the purchase price indicated in the order within the due dates specified on the service invoice.
    BIDEA LAB, SLU’s terms and conditions of sale prevail over any other purchasing conditions.
    As an independent third party, BIDEA LAB, SLU does not submit to any commercial pressure of any kind in order to uphold its commitment to impartiality.

    The content of BIDEA LAB, SLU’s commercial offer and its general terms and conditions of sale for the execution of the service shall be deemed fully accepted by the client at the moment BIDEA LAB, SLU begins carrying out the commissioned work. The commencement of the work constitutes the client’s explicit acceptance and agreement with BIDEA LAB, SLU’s terms and conditions of sale.

  • The personal data provided will be processed by BIDEA LAB, SLU, with Tax ID B66578782, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
    The data provided will be processed for the time necessary to fulfil the purposes for which they are processed, and for the period required to comply with the data controller’s legal obligations.
    The data will not be transferred or communicated to third parties, except in cases legally established.
    We remind you that you have the right to exercise, free of charge, the rights of access, rectification, erasure, restriction, objection and portability by sending an email to info@bidea-lab.com or by writing to the following address: C/ Mejía Lequerica, 8, 08028 – Barcelona (Barcelona). You may also request the protection of the Spanish Data Protection Agency at www.aepd.es.

  • La responsabilidad BIDEA LAB, SLU se limita exclusivamente a errores atribuibles a BIDEA LAB SLU y no excederá el importe de los servicios ofertados. Claims of any other nature will not be accepted, nor in any case damages arising from loss of profit, loss of revenue, production or use, capital costs, downtime, delays, purchaser’s customer claims, substitute energy costs, loss of anticipated savings, increased operational costs, or any special, indirect or consequential damages or losses of any kind. The limitation of liability contained in this clause shall prevail over any other provision included in any other contractual document that is contradictory or inconsistent with it, unless such provision further restricts the liability of BIDEA LAB, SLU.

  • The information herein supersedes all previous information containing such Terms and Conditions and may be subject to change at any time, without prior notice, whether written or otherwise.

    These General Terms and Conditions are valid for all commercial relations between BIDEA LAB, SLU and the CLIENT (even if not expressly referred to). Divergent or supplementary conditions of the client do not form part of the contract, even if they are not expressly contradicted. By placing an order with BIDEA LAB, SLU, the client declares their binding acceptance of these General Terms and Conditions. Las presentes Condiciones Generales publicadas en la web sustituyen a todos los documentos anteriores que las contengan y pueden ser objeto de modificación en cualquier momento, sin previo aviso, escrito o no.. For the purposes of these General Terms and Conditions, ‘client’ shall mean any natural or legal person with sufficient legal capacity to contract the services of BIDEA LAB, SLU.
    Spanish law shall apply to these General Terms and Conditions as well as to any legal relationship arising from their application and interpretation. For the interpretation and enforcement of these General Terms and Conditions, the parties submit, expressly waiving any other jurisdiction, to the courts and tribunals of Barcelona (Spain).

  • The execution period for the analytical services to be carried out by BIDEA LAB, SLU will be approximately seven to ten working days after receipt of both the purchase order and the samples (both conditions are required for services to begin).

  • The reports will be uploaded to our client area within seven to ten working days after receiving both the purchase order and the samples. The requester will receive a notification indicating that the documentation is available and will have 15 days to download it.

  • Reports are prepared using the information and data provided by the client for their preparation. It is not possible to modify a report to include additional data supplied to the laboratory after the completion of the test, nor to correct errors that are not attributable to the laboratory.

    In case of disagreement, a complaints procedure is available upon request.

  • BIDEA LAB, SLU has a procedure for handling complaints and claims related to potential non‑conforming work, which we can make available to you upon request. In any case, you may submit your request by sending an email to info@grupobidea.com.

    Please remember: You must clearly describe the reason for your request and indicate the number of the affected report.

    We will immediately acknowledge receipt of your request, and our technical team will open an investigation process. Within no more than 24–48 hours, we will contact you with a response to your request.

  • It is the client’s responsibility to ensure that the test samples are delivered to BIDEA LAB in perfect condition, preserved in a manner that prevents contamination prior to analysis, and in a quantity adequate for performing the test. Likewise, the samples must arrive at the laboratory properly identified.

    BIDEA LAB se reserva el derecho de rechazar muestras en el caso de que no sean aptas para ensayo, procediendo, a criterio del laboratorio, a su devolución o eliminación, con cargo al cliente.

    In the ‘about us’ section, you will find a downloadable document with instructions for sample preparation.

  • Test samples may become damaged or deteriorate during testing, storage, or return transport. Test samples are not subjected to any post‑treatment and must be considered as scrap.

    As standard practice, the laboratory includes the cost of sample destruction in its test offers and proceeds to destroy the samples immediately upon completion of the test, being exempt from any liability arising from this action.
    The client may request the return of the test samples when confirming the service. In such cases, the laboratory will package them in the same packaging in which they were delivered and make them available to the client, who must collect them within a period not exceeding 7 days.

    If the disposal of your samples entails an extraordinary cost for the laboratory, the destruction fee and the calculation criteria will be specified in our offer.

  • As a general rule, in the post‑test phase, the laboratory will proceed with the destruction of the samples.
    Exceptionally, if the client chooses to have the samples returned, this must be notified in writing when confirming the offer.

    The preparation of the reshipment is subject to a fee of €20 (verification of the collected units, order preparation, transfer to the collection area, and preparation of the documentation and traceability related to the order). If the client chooses this option, we will send an offer including our handling fee upon receiving their request.

    In that case, you will have seven calendar days from the date of delivery of the reports to collect the samples, under EXW conditions, with transport and risk borne by the client. The samples will be returned in the same packaging in which they were received.

    By requesting the return of the samples, the client releases the laboratory from any responsibility for damage to the samples or for any subsequent use that may be made of them.

  • Los filtros de extracción se conservan durante un periodo de 3 meses a contar desde la fecha del informe de ensayo, como parte de las medidas de garantía de calidad del laboratorio, periodo tras el cual el laboratorio procede a su destrucción, quedando eximido de toda responsabilidad por este hecho.

    It is not technically possible to return the test filters.

  • Before sending samples, it is important to consider the level of cleanliness that needs to be evaluated.

    1. Prepare the packaging that you will use for the samples.
    Standards VDA 19.1 and ISO 16232 refer to layered packaging. Ideally, samples should be packaged with three levels of protection. When selecting the packaging, avoid using paper, cardboard, or polymer foams in direct contact with the samples to be tested. The outer layer of the packaging may be made of cardboard.
    1. Think about how you will identify the samples.
    Prepare the labels you will use or the identification documents, ensuring that the identification you assign to the test items matches exactly the identification of the item quoted by the laboratory. If it is easier for you, place a copy of the BIDEA offer inside the box. Avoid packaging multiple test items together unless you identify them in such a way that the laboratory has no doubt about the identification of each group of samples. Unidentified samples will be rejected. 3. Selection of test samples The samples must be representative of the cleanliness level achieved by the process. This requires ensuring that the operator collecting the sample does not contaminate it. Use clean gloves and lint‑free clothing. Avoid touching the samples with dirty hands. Do not mark them with felt‑tip pens or adhesive labels. Place the test samples carefully in the packaging. Avoid dropping them from a height or allowing them to be struck.

  • The samples must be identified with a delivery note or similar document containing the name/description of the test sample. If the samples are not properly identified, the laboratory reserves the right to reject them. If it is easier for you, you may place a copy of the BIDEA offer inside the box. Avoid identifying them on the outer transport packaging, as the identification may be covered by other labels or carrier barcodes.

  • The concept of component packaging for cleanliness testing according to VDA 19.1:2015 / ISO 16232:2018 could be described as an ‘onion‑layer’ structure. Ideally, the parts to be tested should be packaged in at least three layers:

    • Outer layer (transport packaging):

    In general, this layer is usually made of cardboard, although other materials may also be suitable. Identification documents must be placed in such a way that they are not covered by other labels or carrier barcodes. To prevent this, it is recommended to place the identification documents inside the transport packaging.

    Additionally, it is recommended to prepare the transport packaging with materials (e.g., bubble wrap) to prevent the samples from moving and colliding with each other, as this may cause particle detachment during transport and distort the test results.

    • Intermediate layer:

    This layer protects the packaging layer that is in contact with the sample to be analysed and is removed in the laboratory’s material airlock (SAS). Please use, for example, a polypropylene bag (clean, not reused, and sealed) or similar. Avoid using paper, cardboard, self‑cutting closures, or polymer foams.

    • Inner layer (packaging in direct contact with the component)

    This layer is removed inside the cleanroom. When selecting the packaging that will be in direct contact with the test sample, you must ensure that it does not release particles, is clean, sealed, not reused, and that the component is sufficiently protected against external contamination. Suitable materials include, for example, hermetically sealed polypropylene bags, ESD bags…

    As a general principle, test samples must be packaged in such a way that they do not collide or rub against each other during transport. For more information, please refer to the file.

    • Fingerprints (hand cream/sweat residues).
    • Materials in contact with the sample that may generate particles, such as paper, cardboard, polymer foam…
    • Contact between the parts themselves, with the consequent risk of particle generation.
    • Identification with permanent markers/adhesive labels directly on the component to be tested.
    • Failure to secure the contents/close the sample bags.
    • Packaging of hot samples, with the risk of condensation.

  • You can request a quotation by sending an email to info@grupobidea.com. Please include:
    • Name or reference of the sample to be tested.
    • Material
    • Image of the sample geometry
    • Surface of the inspection area.
    • Client standard or specification
    • Requirements or limits to be verified.

  • We are at your disposal by telephone at +34 931 595 691 or by email at info@grupobidea.com

    Our commercial team will contact you within no more than 24 hours.

  • Normally, the quotation process begins with a technical assessment. However, client requirements are often complex and the field of technical cleanliness is still emerging, so your case is not unique. We are here to help you.

    Our team of technical experts will guide you and provide you with the appropriate advice..

    Do not hesitate to call us at +34 931 595 691 or send us an email at info@grupobidea.com; we will assist you within no more than 24 hours.

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